We ship with a delivery time of 2-14 days or more depending on the destination. Shipping is by Canada Post Service or our designated courier service. We have no control on specific delivery times to the destination.

Most orders in stock are shipped between 1 and 2 business days. If an item is not in stock, we will notify you and provide a reasonable expectation level as to when these items will be received.

We currently ship only to Canada. Our rates are as follows:

Patients:

To Canada:

• $15 for orders if total purchase is less than $100.
• Free shipping/handling on orders if total purchase is $100 or greater.

Healthcare Practitioners:

To Canada:

• $15 for orders if total purchase (excluding taxes) is less than $200.
• Free shipping/handling for orders if total purchase is $200 or greater.

Drop-Ship Clients (Practitioners):

• $20 flat rate handling fee per order.

Alpha Science Labs will not drop-ship on behalf of customers unless that customer has registered as a drop-ship client. Once you are an approved drop-ship customer, Alpha Science Labs will ship your orders for products, purchased here on this website, to your specified customers’ address. Alpha Science Labs will charge a shipping/handling fee for drop-shipping. Alpha Science Labs will only ship within Canada. To qualify as a drop-ship customer, the customer should have a working website with an address based in Canada and Alpha Science Labs’ products should be displayed on the website. All drop-ship customers are responsible for their own customer service issues such as returns/exchanges/questions on delivery of products. Alpha Science Labs will not be held responsible for any shipping issues, returns, refunds or exchanges on products whatsoever.

Please make sure that you input a valid shipping address in your order form. We strongly recommend you double check your order information before submitting the order. Any mistake may cause the non-delivery of the product and will be at the expense of the customer. If after you have placed your order, you notice that the address was specified incorrectly, please contact us within immediately to inform us by phone or email.

Customers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Purchases may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.

This site is provided by Alpha Science Laboratories on an “as is” and “as available” basis. Alpha Science Laboratories makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Alpha Science Laboratories disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Alpha Science Laboratories will not be liable for any damages of any kind, except where such liability is specifically assumed in these terms and conditions, arising from the use of this site, including, but limited to direct, indirect, incidental, punitive, and consequential damages.

We follow strict guidelines in inspecting the quality of our products before we ship it. So we encourage our customers to inspect the item thoroughly after receiving it. We will issue you a refund (excluding shipping) to your credit card for the price of any item that you return provided you return the item within a reasonable time frame (30 day return policy). You have to return it in good condition.

All returns mailed to us without authorization, as “returned to sender”, will be charged to your account. We guarantee and stand behind all of our products; however, we are not liable for any charges related to returning of products without authorization.

Please get a return authorization, by emailing the order number and item description using the CONTACT form in the menu.

No returns will be accepted without a return authorization.